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Customer Service

Returns

Items must be returned in a new/unused condition, in the original packaging. Drymaster reserves the right to reject returns on any used or damaged products. All items ordered from DryMaster must be thoroughly tested within 30 days for any defects, returns or exchanges. Customers must call ahead to receive an authorization return number. We strongly advise to insure the product you are shipping back with your carrier for its value. Postage must be postpaid to the destination of the returned items. The initial shipping costs will be deducted from the refund amount. Damage caused during shipment should be discussed with your carrier. Shipments canceled mid order subject to refund less any shipping cost that already incurred, including shipments that were returned due to the carrier being unable to contact anyone at the delivery address. This will include any customer who provides an incorrect phone number, or delivery address, and the customer will be responsible for any storage fees incurred. All returns and any late canceled orders will be subject to a 10% - 25% restocking fee, with the exception of any manufacturer's defects.

Damages:

All packages must be opened and inspected for damages incurred during shipment, before signing any bill of lading or accepting any UPS packages. All damage claims should be made with the carrier at that time. DryMaster is not responsible for any damages incurred during shipment

Shipping

We strive to have our orders entered and shipped within 24 hours of you placing your order. Very occasionally an item will be delayed. If the item(s) will not be delivered in the standard 7 to 12 business days, one of our customer service agents will contact you for further instructions. A valid phone number where you can be reached during business hours must be provided for all shipments. A failure to do so may result in delayed or failed shipments, as well as redelivery and/or storage fees. All shipments are F.O.B. shipping point.

Coupons & Rebates

All coupons, rebates, and other discounts can only be applied to credit card purchases and must be applied at the point of purchase. No type of discount can be applied after the sale has been completed.

Errors & Omissions

DryMaster strives to bring you the lowest prices possible. This is done through volume purchasing and stringent cost control. We make every effort to ensure accurate pricing. However, we do reserve the right to cancel any order based on availability changes or pricing errors posted on our site. This applies to items priced above or below the current correct price.

Privacy Policy

You can have complete confidence when providing information to DryMaster. All information is regarded as confidential. Only a very limited number of qualified DryMaster personnel are able to view this information. Your business information is never sold or borrowed to other companies or organizations. All credit card information is immediately destroyed after your transaction is completed.
We value your privacy, and any information collected will be kept confidential in accordance with our privacy policies. Your information will not be sold, exchanged, transferred or given to outside vendors without your consent, other than for purposes of providing you with the product or service intended. Personally identifiable information will not be released.

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience - (your information helps us better respond to your individual needs)
  • To improve our website - (the information and feedback provided from cookies helps us improve our website offerings)
  • To improve customer service - (we are better able to respond to customer service requests and support requests based on the information provided in part by cookies and other information gathered)
  • To process transactions - (we require a certain amount of basic information to process all transactions)

By using our site, you consent to our website remarketing privacy policy.
Secure Ordering:
You can shop at DryMaster....Com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card processing networks (see an online payments diagram). The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

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